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Internet Explorer Top Issues

Published: February 5, 2003

Get answers to the issues most frequently asked about and experienced by Internet Explorer users like you. You can also find links to additional material you might find helpful.

Q.Does Internet Explorer 6 Service Pack 1 (SP1) include Internet Explorer?

Yes. Internet Explorer 6 SP1 is the most recent update to the Internet Explorer technology, and it includes a full installation of Internet Explorer 6. The service pack is the latest update to the Internet Explorer technologies representing general improvements to Internet Explorer 6. The service pack also includes all prior updates, as well as enhancements to security- and reliability-related technologies.

Q.If I download Internet Explorer 6 SP1, must I download anything else?

Internet Explorer 6 SP1 shipped in September. To be current with the most recent updates, you can do one of two things:

Continue to visit the Internet Explorer downloads page for the latest updates.


Visit Windows Update, which scans your system and lets you know which updates are available for download.

Q.Is there a cost to download Internet Explorer 6 SP1 or any of the service updates?

No. Downloads are provided by Microsoft at no cost. Connect-time fees may apply.

Q.What is a service pack (SP)?

A service pack is a cumulative set of all updates created for issues found internally since the release of the product. Service packs may also contain a limited number of design changes or other customer requests.

Service packs are broadly distributed and therefore tested heavily. The term "integrated service pack" is used to describe the combination of the product with the service pack into one package update.

Q.What is an update?

Update is the term used to identify all the different types of packages that can bring a system up-to-date, including hotfixes, rollups, service packs, and other packages that include features.

Updates are characterized by the severity of the issue they address. Some updates are critical while others are recommended. More security terms can be found in the glossary on the security site.

Q.How do I find out which version of Internet Explorer I have?

From the Internet Explorer toolbar, click Help, and then click About Internet Explorer.
The version number is listed in the window that appears.

Q.What's the difference between Microsoft Outlook® and Microsoft Outlook® Express?

Outlook Express is a no-cost, basic e-mail program that is included with Internet Explorer, while Outlook is part of the Microsoft Office family of products.

To learn more about the differences between Outlook and Outlook Express, and to help you decide which is right for you, read Outlook and Outlook Express: Brothers, Not Twins.

Q.How do I get Outlook Express?

Outlook Express is the e-mail client that ships with Internet Explorer. To get the most recent version of Outlook Express, download Internet Explorer 6 SP1.

Q.Why can't I open e-mail attachments in Outlook Express after I install Internet Explorer 6 SP1?

This happens if the Do not allow attachments to be saved or opened that could potentially be a virus option is selected, and the e-mail attachment is determined by Outlook Express to be unsafe.
Read this Microsoft Knowledge Base article to learn how to resolve this issue.

Q.What is the Windows 64–bit Edition?

Microsoft has introduced its first 64–bit client operating system, Microsoft Windows® XP 64–bit Edition, to meet the demands of specialized, technical workstation users who need large amounts of memory and floating point performance in areas such as movie special effects, 3D animation, engineering, and scientific applications.

The platform is available for Original Equipment Manufacturers (OEMs).

Q.What is 128–bit encryption?

128–bit encryption is the highest level of protection Microsoft can offer for all your Internet communications, such as credit card and other financial transactions.

Note: High encryption is included in the latest version of the Internet Explorer browser. If you are running an earlier version of Internet Explorer without 128–bit encryption, you can download the latest version of Internet Explorer from the Internet Explorer downloads page.

Internet Explorer 5.5 includes 128–bit encryption. If you already have Internet Explorer 5.5 installed, you do not need to upgrade your browser with the Internet Explorer High Encryption Pack. If you are running Windows 2000, installing Internet Explorer 5.5 will not change the current level of encryption on your computer; you will need to install the Windows 2000 High Encryption Pack.

Q.Can you tell me what updates my system needs automatically?

Windows Update services work like an online extension of Windows XP, helping to keep your computer working smoothly and ensuring that it is configured with the latest service packs, device drivers, application compatibility updates, and system security updates.

When you access the Microsoft Windows Update site and request it to scan your system for updates, Microsoft ActiveX® controls automatically compare the service packs, device drivers, application compatibility updates, and system security updates installed on your system with the most recent updates. If you find newer updates on Windows Update, you can download and install them.

Q.Where can I get information on the latest hoaxes?

You can find information about the latest hoaxes and virus alerts by visiting the Microsoft Security site.

Sometimes individuals circulate false e-mails that claim to be a Microsoft Security Bulletin or Update. Read Information on Bogus Microsoft Security Bulletin E-mails to learn how to recognize clues that the e-mails aren't a bona fide security bulletin or update.

Q.How do I turn off pop-up ads?

This fix is for advanced users because it may affect your Web browsing experience. To determine whether you want to implement this fix and learn how to do so, read Prevent Pop-up Ad Windows When Browsing with Internet Explorer.


For More Information

Get more questions answered: Read our Frequently Asked Questions pertaining to Internet Explorer.


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